An integrated Helpdesk for NOC Administrators and Engineers
Automatic Case Routing
SLA Management
Automatic Escalation
Multiple Tickit Generation
IT Asset Inventory
Notify Engineer /Administrator
Flexible Workflow
NOCDesk is the all-in-one web-based network operations center workflow system that streamlines the workflow of IT departments, IT service providers, FMS providers. Your team can now allocate, track act on the real-time information of service tickets raised by your customers and users. NOCdesk has inbuilt auto- ticketing, integration to EMS/ NMS and flexible ticket workflow
Automatic Case Routing
Automatically assign requests to IT support team based on the type of request.
IT Asset Inventory
View the current hardware and software configuration of the affected Desktop/ Server/ Device with the service request.
SLA Management
Create SLA rules based on User, Department, Priority or Category and ensures SLA compliance.
Notify Engineer /Administrator
Automatically notify engineers and administrators when new tickit generated.
Automatic Escalation
Automatically escalate requests on SLA Branches & escalate the request from one level to another.
Flexible Workflow
Complete Workflow of tickit is available for trading and postmortem analysis. NOC personnel can also build their own BI reports.
Multiple Level Tickit Generation
Complex tickits can be generated for multiple tasks from single tickit raised by the user
Products 
